All Team Gear

We process all orders received before 1 PM shipped out the same day. We ship from our warehouses and depending on our inventory, we ship from the closest location to you. Orders not shipped same day will be shipped the following day. We will contact you if for some reason there are any delays. We ship week days, Monday-Friday.  We do not ship on Saturday or Sunday or on any USPS Holidays. Orders received after 1PM Friday - Sunday will ship on the following Monday, assuming Monday is not a Holiday

Please Note:  tracking numbers are not active until the shipping provider scans the package. This may be as late as 7 or 8 PM. 

As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.

All Team Gear

AllTeamGear.com offers you FREE shipping within USA with USPS.com when your order total exceeds $100. For any orders below $100 we offer ground shipping Via USPS.com at small shipping charge.

After your order has been processed and shipped, you can expect your parcel to arrive in the next 3-7 days for US, and 5-10 days for Canada.

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location.  Customers are responsible for customs duties and taxes for all International orders.

Shipping for any items over 1 lb are shipped via 3-7 days shipping and smaller accessories are shipped via a USPS 1st class. We ship via Fedex, UPS and USPS. Packages generally arrive within this time frame, but we are not responsible for carrier delays. If you paid extra for shipping we will issue you a shipping refund if your package does not arrive during the guaranteed time frame.

EXCEPTIONS TO OUR DELIVERY TIME:

We do our best to ship products ASAP!  Some exceptions may be:

  • Inclement weather conditions – AllTeamGear.com, will not hold liability or refund the shipping charges due to weather delay.
  • If the delivery of your package is postponed or delayed beyond the control of AllTeamGear.com or FedEx/USPS/UPS shipping due to re-routing of delivery based on mechanical or technical difficulties, AllTeamGear.com will not hold liability or refund the shipping charges.

* All shipping fees are in USD.

 

All Team Gear

Products with manufacturing defects must be reported within 30 days from receipt. All returns require a RMA number. Please contact us before returning an item otherwise it will be refused.

A restocking fee of 20% restocking fee will be applied on all non-damaged items which are returned and shipping will not be refundable.

Damaged/Shortages

All merchandise leaves our distribution warehouse in perfect condition. All damaged goods or shortages must be reported within 7 days from the receipt of goods.

If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. In this case please make sure the driver notes the damage. We recommend that you take pictures to help document the damages as well as save the original cartons and packing material for inspection by the carrier. Let us know immediately when you have had the driver note a problem.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please
contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please fill 
contact form with your information/request.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to provided by us address. Please firstly 
contact us for more details !

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

All Team Gear

If you need to change or cancel your order, please contact us immediately.  We process and ship orders in 12 hours (we’re fast!).  Once our warehouse has processed your order, we will be unable to make any changes.

Please note that any orders that have already been packed or shipped cannot be canceled.

All Team Gear

Currently we only ship to the US and Canada. Unfortunately we do not ship directly to any other countries at this time due to the nature of our Items.

Some products can not be shipped to Alaska,Hawaii and Canada directly due to the high shipping rates.

Some products can also be shipped directly to any international location (please contact us for inquiries).

We recommend the forwarding services of MyUs.com. They provide you with your own USA address where you can ship our products to. Once delivered, you can forward them to over 225 countries directly from your MyUs.com account. Its simple and easy.

All Team Gear

All shipping and handling fees are non-refundable with an exception where we made an error by shipping an incorrect item to you. In this case, please contact us to obtain a return label or request merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out. We must be informed of the receipt of incorrect merchandise within a week of the delivery.